Satisfaction always 100% Guaranteed

NOTE: Please visit our policies page for the most up-to-date version of each of the below guarantees. If there are any descrepancies between the information on this page and our policies page, the policies page should be considered the correct source of information.

30-Day Satisfaction Guarantee
InterSurge is pleased to offer a complete 30 day satisfaction guarantee on all virtual hosting plans. If you are not satisfied after evaluating the InterSurge service, simply fill out our cancellation form within the first 30 days for a complete refund, less any setup fees. No questions asked. We do not collect, and therefore do not refund InterNIC registration fees. This guarantee is void if your account violates our acceptable use policy.

99.9% Network Uptime Guarantee
We understand that your web site being down costs you time, money, and anxiety. As a result, we have placed our servers on an extremely reliable network. If our network is down more than 0.1% of any given month, 25% of your monthly price will be credited to your account. An additional 25% will be credited for each additional 1% of downtime, up to your full monthly price.

Actual uptime: 99.9% to 100% 98.9% to 99.9% 97.9% to 98.8% 97.8% or below Credit: 0% 25% 50% 100%

To receive credit for downtime, simply email support@intersurge.com.

Credits will not be given for user errors, (IE: Changing the DNS entries at Internic, Accidentally deleting your index.html page, ISP problems, national fiber line cuts, etc.) or planned downtime where customers are given advanced notice. We will not be liable for any time that a user requests us to work on their site, IE: changing an IP address, reinstalling FP extensions, moving client to a different server, etc. We will also not be liable for time where a user's site is suspended for non-payment. InterSurge Internet can not be liable for any lost revenues during your down time.

24-Hour Support Response Guarantee
Waiting days for a response from technical support can be extremely frustrating. That is why we attempt to respond to all support inquiries as soon as possible, usually under 6 hours. If you do not receive a human generated response from technical support within 24 hours, simply follow our escalation procedure and a 10% credit will be issued to your account for each additional day. Note that support response guarantee applies only to our support ticket system and support@intersurge.com email address. Guarantee does not apply to other contact methods (e.g. forums, instant messaging software, etc.)