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NOTE:
InterSurge customers should visit the support
section for system FAQs and answers to their questions.
What
kind of servers / server software are you running?
Can you host my new .biz or .info domain name? What
about New.net domains?
Do you support CGI? What about PHP and MySQL?
What kind of network connection do you have? T1? T3?
OC-3?
Are there any setup fees or other hidden fees?
How long does it take to have an account set up?
What if I want to upgrade to a higher
package?
Do I receive telnet access with my account?
How do I become a reseller?
What
kind of servers / server software are you running?
We
are running Red Hat Linux 7.3 on Apache web server
software. The servers we are running have the following
specifications:
2.4
GHz Pentium 4
1024 MB DDR RAM
80 GB hard drive
Backup 80 GB hard drive
24/7 system monitoring
As
you can see, those are some powerful specs!
Can you host my new .biz or .info domain name? What about New.net domains?
We
can host any ICANN approved domain name, including
.com, .net, .org, .biz and .info, as well as any
ccTLDs such as .tv or .cc. In addition, we are
proud to support the newly released domains offered
by New.net, which include .shop, .inc, .tech and
.family.
Do you support CGI? What about PHP and MySQL?
Absolutely.
Our servers support CGI, as well as PHP 4, the
latest stable release of PHP. Additionally, each
account comes with its own MySQL database(s).
What
kind of network connection do you have? T1? T3? OC-3?
Actually,
we have better than OC-3 connectivity. Please check
out our network information page
to find more information on this topic.
Are
there any setup fees or other hidden fees?
We
do not charge a setup fee and strongly do not believe
in hidden charges. All prices are clearly stated
on
our site. See our virtual
hosting page for
details on account extras.
How long does it take to have an account set up?
We
understand that time is money. Therefore, all accounts
are set up within 24 hours of your order!
What if I want to upgrade to a
higher package?
If
you ever decide you wish to upgrade or downgrade
your account, simply contact support and your request
will be taken care of ASAP. There is no charge for
switching between packages.
Do I receive telnet access with my account?Rather
than using telnet, we are using a much more secure
variation called "SSH" (Secure Shell).
This encrypts the information between you and the
server, thus making the server much less prone to
hackers. Information on using SSH is available in
the support section.
How do I become a reseller?
Head
on over to our reseller section to
decide if becoming an InterSurge reseller is the
right option for you. If you're ready to sign up,
proceed to our signup page
and select the plan of your choice, then type reseller
in the comments field and we will set up your account
appropriately. If you have questions about our
reseller program, please contact sales.
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