About Us

InterSurge, LLC is a privately held, privately funded web presence provider servicing clients worldwide. Founded in July 2000 by Brian Farkas and Eric Radtke, InterSurge strives to provide clients with affordable and reliable web site hosting solutions. The company has been widely acclaimed for its outstanding customer service and support, and has received many accolades from clients.

InterSurge exists as a result of the rapid growth of web sites on the Internet. We allow business owners to establish an Internet presence, while alleviating them of the stress and worry that comes with managing servers.

Seriously Fun Hosting™

InterSurge knows you take your web site seriously. That's why we monitor our servers 24 hours a day, 7 days a week -- to ensure your site is up and running when you need it. But we also want your hosting experience with InterSurge to be fun. To that end, we try to make everything as easy for you as possible, so you can focus on where to take your next vacation rather than worrying about your web site's uptime. Support staff who are friendly "people people" and know how to take a joke, an easy to use site builder and control panel, and original monthly promotional offers all aid us in accomplishing this feat.

What else makes us different from the competition?

It has been our experience that many hosts focus their efforts primarily on generating new sales, and as a result customer service often gets pushed to the sideline. At InterSurge, we take the opposite approach; we believe that if we bend over backwards to keep our customers happy, they will do most of the talking for us.

• We recognize that each customer is a human being and deserves to be treated as such. We don't give monotonic, one-line responses such as, "we are working on it." Instead, we provide friendly, courteous, and detailed responses to all inquiries.
• We understand that communication is very important. Therefore, we constantly provide updated news and status reports on our web site, and email customers in the event of particularly important updates. If a trouble ticket takes longer than normal to resolve, each staff member has been instructed to update the customer regularly until a solution is reached.
• We empower our technicians by providing them with the ability to do what it takes to resolve and escalate each incident that arises. For example, in the event of a network problem, each technician can contact our upstream provider in order to get answers for the customer.
• We help our customers to help themselves by building and maintaining our extensive support library.
• We are committed to honesty. If we screw up, we will take the blame and credit the customer accordingly.
• Perhaps the most revealing detail of all: we have more members on our technical support staff than on our sales staff.

There are plenty of web hosts to choose from on the Internet. Some of them offer much cheaper prices, more disk space, and more bandwidth when compared to InterSurge. The reason for this is that many web hosts oversell their accounts- in other words, they offer more disk space and bandwidth than they can actually provide, and hope that the "average" user will consume much less than his or her allotted quota. In addition, they attempt to put as many accounts on each server as it can physically hold. The result: slow, poorly-performing web sites. At InterSurge, we do not believe in overselling; you will receive exactly what you pay for, nothing less.